RMA of Michigan is actively monitoring the coronavirus (COVID-19) outbreak and we continue to prioritize the safety, health, and well-being of our patients and staff. We will continue to monitor the situation and make any necessary changes as needed. As always, we appreciate your continued patience and understanding. While this is the new normal for all of us, we will continue to get through this together!
New Office Protocols: Effective May 4th
All patients and staff will be required to wear a mask. We ask that you please bring your own mask when coming to our office. Please see the video at https://youtu.be/e5btJ0_KTU8 or go to https://www.cdc.gov/, both links show you how to make your own mask. We thank you for helping do your part by protecting yourself and our staff!
Prior to entering the office both staff and patients will be properly screened and asked to wash their hands. We ask you to self monitor at home as well. Please do not come into the office if you have any of the following symptoms; a temperature of 99.8 or higher, shortness of breath or a cough. This applies to all patients and staff.
For the purpose of social distancing, for both patients and staff, we have made adjustments to our office structure.
All morning monitoring patients (blood work, ultrasounds, ERA, and IUI-artificial insemination) patients should TEXT us at 248-225-2822 with your full name to let us know you have arrived. If you and your partner need blood work, please be sure to text us both of your names. Please do not text us prior to arriving in our parking lot; you will lose your place in line. You will be signed in the order your text is received, and will receive a text back when it’s your turn to come into the office. You will NOT receive a text back until it is your time to come in, please do NOT text with questions or call this number.
This is a new process for all of us, your wait time may be longer than usual, it is necessary to keep you and our staff safe while we follow the CDC social distancing guidelines.
Our Nurses will be contacting current patients starting May 4th. If you have not heard from us, please contact your Nurse on Day 1 of your menstrual cycle.
At this time only the patient will be permitted into the office, this is to reduce the amount of people in our office at one time. With the exception of egg retrieval, transfer, and last OB scan, your partner may accompany you then. Partners, children, and/or anyone else accompanying you will not be allowed in the office. In addition, only patients will be allowed into the procedure room suite for retrievals, embryo transfers, or any other procedure.
Male patients producing specimens (with the exception of retrieval specimen) must produce at home and drop the specimen off at your scheduled appointment time. At home collection kits with instructions can be picked up at the front desk. If you live an hour away or more please discuss this with a lab staff member when making your appointment.
Telemedicine appointments continue to be held for all new patient consultations and follow up appointments. You will speak to your assigned Nurse immediately following your appointment with the Physicians. A financial counselor will reach out to you shortly after you speak to your Nurse. Please note: all deductibles, co-insurance, and co-pays will still apply.
Our finance, billing, and admin teams are working remotely from home. Again this is to minimize the number of people in the office. Rest assured, they will continue to provide you with the very best care.
If you are planning to travel voluntarily to a high-risk country with increased COVID-19 cases, we’ll ask you to self quarantine for 14 calendar days upon return.
As we receive updates and need to adjust policies, we will notify you. If you should have any questions or concerns please contact us at 248-619-3100.
This is an uncertain and unprecedented time, you are not alone. We will navigate this as best as we can. We hope to be back to our regular normal soon and we will continue to be by your side as your resource, support team, health team, and cheerleader!
Thank you for your ongoing patience and understanding.
All the best-
Your RMA of Michigan Team
For additional resources we recommend the following:
CDC –Centers for Disease Control and Prevention www.cdc.gov
WHO-World Health Organization www.who.int
ASRM-American Society of Reproductive Medicine www.asrm.org
Important Covid-19 Documents
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