Patient Services Team
From your first phone call to your last appointment, our patient services team coordinates scheduling, answers your questions, and keeps the day-to-day of your care running smoothly — supporting individuals and families across Michigan since 2006.
The team that keeps your care moving
From scheduling and phone calls to forms and the everyday questions that come up between visits, our patient services team handles the logistics around your treatment so you can focus on your care. Here is how they help along the way.
Scheduling & Coordination
Our team coordinates your appointments and monitoring visits, keeping the day-to-day logistics of your treatment plan on track.
Calls & Front Desk
When you call or arrive at the clinic, our team is a friendly first point of contact — ready to help and point your questions to the right person.
Forms & Records
From new-patient paperwork to forms and records, our team helps you handle the administrative side of care with as little stress as possible.
Daily Support
For the questions that come up between visits, our team is here to help and connect you with the right person on your care team.
Our Patient Services Team
4 Team Members
Kelly
Call Center Lead
Kelly has worked in the medical field for eleven years and has been with RMA of Michigan since 2012, in the Patient Services Department. Working in fertility care has opened her eyes to how many people face a difficult time trying to grow their families. She finds RMA a rewarding place to work and loves seeing the joy on patients’ faces when they graduate from the practice with a pregnancy.
Cecelia
Patient Services
Cecelia has been in the medical field for more than 28 years, including five years in fertility care with RMA of Michigan. She loves interacting with patients and providing warm, attentive support.
Patricia S.
Patient Services
Patricia has worked in the medical field for 32 years, including 11 in women’s health. She finds it deeply rewarding to help patients’ dreams of becoming parents come true, and loves working alongside such caring people.
Kathryn S.
Patient Services
Kathryn is grateful to have joined the RMA team. With 12 years of experience in back-office medical work, she is glad to contribute to the operations the staff have fine-tuned over the years. As a mother of two, she finds it fulfilling to watch the providers help patients grow their families. She takes pride in being helpful and courteous to everyone she meets, and outside of work she enjoys movies, reading, painting, and time with her family.
Ready to start your fertility journey?
Our team is here to guide you every step of the way. Schedule a consultation with RMA of Michigan today.
Prefer to call? (248) 619-3100