Business Office Team

Teresa

Billing & Patient Account Specialist

Teresa joined our team as a Medical Billing & Patient Account Specialist in 2011 and has over 15 years of experience in the health care field. She keeps current on the ever changing world of medical billing and enjoys the vast variety of situations; whether it is with patients, insurance companies, or just helping co-workers. Teresa is truly grateful to work with a dedicated and hard working group of professionals.

May

Billing & Patient Accounts

May is a certified medical assistant, medical receptionist, and medical biller. She has 30 years of experience in the healthcare field, working with multiple specialties. She enjoys medical billing because she is always learning something new and likes working with a team to improve work for the facility. May is truly grateful to work with a dedicated and hard-working group of professionals.

Nicole G.

Patient Account Specialist

Nicole has 25 years of customer service, finance and administrative experience, with 5 years focused in healthcare. She uses her wealth of knowledge and understanding of insurance processes to help patients, each day. Nicole is extremely honored to work with such a friendly, supportive and knowledgeable team of doctors and staff.

Meet Our Business Office Team

The Business Office Team at Reproductive Medicine Associates of Michigan (RMA of Michigan) is dedicated to ensuring that patients receive comprehensive support for all their billing and account inquiries. Each team member brings a wealth of experience and specialized knowledge to assist patients effectively.

From navigating complex insurance policies to providing clear explanations of billing processes, the team is committed to making the financial aspects of fertility treatments as seamless as possible. Their expertise ensures that patients can focus on their journey towards parenthood without the stress of financial uncertainties at Reproductive Medicine Associates of Michigan (RMA of Michigan).

Roles and Responsibilities

Each member of the Business Office Team has distinct roles that contribute to the overall efficiency of patient account management. These responsibilities include handling insurance verifications, processing payments, and addressing patient inquiries regarding their accounts.

By clearly defining roles, the team can provide specialized assistance tailored to each patient's needs. This structured approach ensures that all inquiries are addressed promptly and accurately, enhancing the overall patient experience at Reproductive Medicine Associates of Michigan (RMA of Michigan).

Expertise in Medical Billing

The Business Office Team possesses extensive expertise in medical billing, which is crucial for navigating the complexities of healthcare finance. This knowledge allows them to manage patient accounts efficiently, ensuring accurate billing and timely reimbursements from insurance providers.

With continuous training and updates on industry standards, the team stays informed about changes in billing practices and regulations. This commitment to professional development ensures that patients receive the highest level of service and support throughout their treatment journey at Reproductive Medicine Associates of Michigan (RMA of Michigan).

Patient-Centric Approach

At Reproductive Medicine Associates of Michigan (RMA of Michigan), the Business Office Team adopts a patient-centric approach to billing and account management. They understand that financial concerns can be overwhelming, especially during fertility treatments, and strive to alleviate these worries through compassionate support.

By actively listening to patient concerns and providing personalized assistance, the team fosters a supportive environment. This dedication to patient care not only enhances satisfaction but also builds trust, ensuring that patients feel valued and understood throughout their experience at Reproductive Medicine Associates of Michigan (RMA of Michigan).